Returns and Refunds Policy
Updated July 22, 2026
Direct Apneatronics orders
Unless a product page states otherwise, an unopened and unused direct-purchase accessory may be requested for return within 30 days after delivery. The product must be in its original condition and packaging. Contact Apneatronics before sending anything back so eligibility and return instructions can be confirmed.
Hygiene and final-sale limits
Opened CPAP masks, cushions, pillows, mouth-contact products, tubing, water chambers, filters, cleaning products, and other personal-use or sanitary items may be ineligible for return. A product that is used, altered, missing parts, damaged after delivery, or not in resalable condition may also be ineligible.
Damaged or incorrect direct orders
Contact Apneatronics within seven days after delivery if a direct order arrives damaged, incomplete, or different from the confirmed order. Keep the item, packaging, and shipping label while the issue is reviewed.
Return shipping and refunds
Customers are generally responsible for approved return shipping unless Apneatronics or its fulfillment partner sent an incorrect or damaged product. An approved refund is sent to the original payment method after the returned item is received and inspected. Payment-provider processing may take an additional five to ten business days.
Affiliate purchases
A product purchased after following an Amazon or other affiliate link is governed by that retailer's return window, hygiene rules, fees, refund timing, and exchange process. Start the return from the retailer's order history or customer-service channel.
Warranties
A manufacturer or authorized distributor may provide separate warranty coverage. Keep the receipt and packaging and follow the warranty instructions supplied with the product. This returns policy does not expand a manufacturer's warranty.
Need help checking a part before ordering? Use Part Finder or ask a compatibility question.